Frequently Asked Questions

Have questions? We have answers.

Here are the most frequently asked questions about FamilyTreeDNA. If you have additional questions, feel free to visit our Learning Center or reach out to our Customer Service team.

How to register a new account?

There are two options in becoming a Treemily member, either by creating an account using your Facebook one or by filling in the registration form and submitting it.

In case the registration is based on the registration form submission, you have to confirm an email address that was used during the form submission process. For this just go to your mailbox, find out an email from Treemily and verify the account.

Once you verify your email address and log into the Treemily you`ll be proposed to choose a subscription plan. Basic is already applied, so if you decide to stay with it, just click any menu you are interested in. We recommend you go directly to Family Trees and create your own genealogy tree.