Frequently Asked Questions

Have questions? We have answers.

Here are the most frequently asked questions about FamilyTreeDNA. If you have additional questions, feel free to visit our Learning Center or reach out to our Customer Service team.

How to Import a Family Tree from a GEDCOM file?

Click the necessary button in order to proceed this way. Select the GEDCOM file and click on ‘import’ button. After this importing process will start.

Once the system finishes the import you`ll be notified. In order to go further by the import process, you would have to click ‘finish configuration’ button and select your family tree`s root person – a person your family tree will be based on.

You may search for a necessary person by using the search bar. After the right person found and selected, press one of the desired options below.