Frequently Asked Questions

Have questions? We have answers.

Here are the most frequently asked questions about FamilyTreeDNA. If you have additional questions, feel free to visit our Learning Center or reach out to our Customer Service team.

What are my subscription options?

You can choose one of the two membership options.

  • Basic. You are provided with 200Mb of storage and access to our referral program for free. Besides that, you can create an unlimited number of family charts and get a $5 discount if you bring a friend and they place a $50 order.
  • Premium. You can create an unlimited number of trees and get 2Gb of storage. You will get a 10% discount on all orders. If you bring your friend you will get 10% for their first order of $50+. Besides that, you will get more features to customize your tree and will be able to involve other family members into the creation of your family tree.
What are the product options?

We provide various product size options so that you could choose the one that matches your interior:

  • framed;
  • gallery wrap canvas;
  • poster;
  • rolled canvas.

The size of your tree can vary between 16*20 and 60*80 cm. Larger prints are available as a custom order. Please contact us to get a more information in case you don’t find the size you need when placing your order.

Is there any demo version to try?

If you would like to give our family tree builder a try, but not sure about placing an order, you can make use of our basic membership program. You will get 200Mb of storage for your tree.