Frequently Asked Questions

  • How does the family tree builder work?

    Our family tree builder is easy to use. Just follow these simple steps:

    • Select a template. Treemily provides a wide choice of designer-made templates so that you could choose something to your taste. We regularly add new templates to our collection so that you could create modern and fresh versions of the traditional family tree.
    • Complete your family members’ profiles. Add genealogical data to every profile of your family members. By adding information about birth and death, marriage, occupation, and place of residence you make your tree interesting to explore. Remember to upload photos, without them your story will be incomplete.
    • Customize the template. Play with different colors, shapes, and styles. Add textured backgrounds, change colors to match your images, and frame your photos in unique ways.
    • Choose canvas size. We provide a wide choice of frames and canvases. Choose the size of your canvas. We can print any size you want.
    • Save and order. Once your family tree is done, we will print it and ship within 72 hours after your order is placed. Our delivery partners will bring your parcel right to your doorstep.
  • What are my subscription options?

    You can choose one of the three membership options.

    • Basic. You are provided with 200Mb of storage and access to our referral program for free. Besides that, you can create an unlimited number of family charts and get a $5 discount if you bring a friend and they place an order.
    • Silver. You can create as many trees as you want and will be provided with 1Gb of storage. If you bring your friend you will get 10% for their first order of $50+.In addition to that, you will get a 5% discount on all orders. In addition, you will be able to involve other family members into the creation of your family tree and get more features to customize your tree.
    • Gold. You can create an unlimited number of trees and get 2Gb of storage. You will get a 10% discount on all orders. If you bring your friend you will get 15% for their first order of $50+. Besides that, you will get more features to customize your tree and will be able to involve other family members into the creation of your family tree.
  • Can I download my family tree?

    Sure. Once you’ve created your family tree and you may select a high-resolution download as one of the options, along with a wide variety of prints and canvases.

  • How long does the shipping take?

    We will do our best to deliver your order as quickly as possible. Once you’ve placed your order it will be printed within 72 hours. Our delivery partners will ship your order in a matter of days anywhere in the United States and will bring your parcel right to your doorstep.

  • What are the product options?

    We provide various product size options so that you could choose the one that matches your interior:

    • framed;
    • gallery wrap canvas;
    • poster;
    • rolled canvas.

    The size of your tree can vary between 16*20 and 60*80 cm. Larger prints are available as a custom order. Please contact us to get a more information in case you don’t find the size you need when placing your order.

  • Is there any demo version to try?

    If you would like to give our family tree builder a try, but not sure about placing an order, you can make use of our basic membership program. You will get 200Mb of storage for your tree.

  • What is the referral program provided by Treemily?

    We’ve created a special referral program to thank our users for recommending our service. Once your invitee places an order, you will get from $10 to 15% of an order made by your referral as a Store Credit (internal account with money that you will be able to use during checkout). The exact size of the reward depends on the type of your subscription membership.